Bakerman Cake Design Limited Terms and
1. Cake Design and Consultation
All our cakes are made to order. You can browse our portfolio or we can design something unique for
you. We offer no-obligation design consultations for all cakes. Any cake ordered from a picture or
photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and
will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot
We also provide cake tastings. At the time of booking your consultation, please mention if there are
any flavours you would like to sample. There is a £10 charge for Cake Tasting which is refunded to you
within your if you go ahead with us and place an order above 200.
3. Serving sizes
Our standard cake serving sizes are 1"x2"x5" high. Cake serving sizes are estimated. Speciality cakes,
carved cakes and method of slicing may affect the total serving number. Customer understands and
accepts these terms, and must order their products accordingly after having considered these
variables. We can provide cake cutting guides upon request (except carved cakes) with all our orders
for you to follow to get the ordered servings.
* One-month notice for celebration cakes, secured with deposits.
* A three-month notice is needed for wedding cakes, secured with deposits.
Sometimes we might be able to accommodate a cake at shorter notice depending on our schedule and
the design of your cake and the availability of the date, so please contact us to discuss.
A deposit is due to once you have placed, checked and confirmed the details of your order. We will hold
your date no later than one week without a deposit. After this time, your date is not guaranteed and
will still be available to other customers. We will not treat your order as accepted until your deposit has
* All celebration cake orders require a non-refundable deposit of 30%-40%. Short notice orders that
are placed within seven days of the collection date are an exception to this and must be paid in full on
* For wedding cakes, a non-refundable deposit of £100-£200 is required to secure your order- the exact
amount will be specified after a final quote has been given. Short notice orders placed within one
month of the wedding date are the exception to this; they should be paid in full at the time of ordering.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order
deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order,
any deposits paid will be FULLY REFUNDED. Reasons we may need to cancel - death, injury, illness (due
to health and safety regulations), severe medical conditions or an accident of myself or any immediate
6. Final Balance Payments
* For celebration cakes, the balance is due by balance by direct transfer, this must be paid at least 2
hours before delivery/collection and is non refundable.
* Final payment for your wedding cake is required no later than two weeks before your delivery date.
Full payment can be made at any time before the 2 weeks but any payments that are made are
NON-REFUNDABLE. We will not release your cake to you until payment has been received in full. We
accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Please note, if full payment of the wedding cake is not received 14 days before the delivery and set-up
date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all
cases. If after the 28-day deadline you try to make payment, we reserve the right to refuse your trade in
all cases with complete loss of your deposit.
8. Cake Design alterations
Your cake is important to us so; please take the time to check the details of your quote/order carefully.
It is your responsibility to contact us of any changes required to your original order. We will try and
accommodate any changes where possible. We cannot guarantee to do so and reserve the right to
increase the price quoted for any extra work required.
Any changes made to your original design are subject to a change in the quoted price. Included are
supplies that may no longer be needed but have already been purchased. Please note we are unable to
make any changes within 14 days of the delivery/collection date for celebration cakes or within 45 days
of the wedding date.
9. Change of Occasion date
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate
these changes but this may be at an additional charge; provided sufficient notice is given and that we
can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but
CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date
and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in
mind when ordering, as any monies paid are non-refundable and non-transferable.
We highly suggest that you take out wedding insurance to cover all eventualities.
Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A
signature is needed for cake collection, confirming that you have received your order in good condition
and as specified. We will not accept liability for any damage sustained to the cake once it has been
collected and signed for.
Delivery should be arranged at the time of ordering or as soon as possible afterwards.
* Delivery is charged at 50p per mile. Distances are calculated using Google maps.
It is your responsibility to ensure that you have provided correct delivery information and to ensure
that the venue is open and available at the arranged time. At the venue, should we have to wait to gain
entry, you will be billed for the time at a rate of £15 per hour. If no-one is available to receive the cake
at the agreed delivery time, your order will be returned to my business and we will contact you to
arrange an alternative delivery time; for which a charge will be payable. My company accepts no
responsibility for any loss or consequential loss incurred by the customer as a result.
12. Set Up
While we try to ensure that your cake is presented looking it's very best, the stability or levelness of the
table upon which the cake is displayed or the quality of the surrounding around the cake is not in our
control. Please ensure, the 'cake presentation table' is stable, level and sturdy enough to hold the cake.
A large six tier rich fruit wedding cake can weight up to 7Kg. Please also remember that chocolate
covered cakes can melt under extreme conditions as are found within a marquee on a hot Summers
day. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be
displayed and obtain a signature to verify that we have done so. Once the cake is delivered or collected,
set-up, and signed for we are not responsible for any interference or damage to the cake.
13. Non-Edible supplies
Your order may contain some non-edible items such as ribbons, flower or feather holders or wires in
On delivery, We will make the recipient aware of any non-edible items that must be removed before
the cake is sliced and served.
14. Cakes made with Fresh Flowers
We can supply fresh flowers for your cake, or your florist can do so. We can liaise directly with your
florist and arrange with them to supply the flowers at the venue, ready for setting up the cake. Please
note that some flowers as not suitable for use on cakes. It is your responsibility to ensure that the
flowers you chose are safe to come into contact with food. If the flowers are being provided by the
florist we will need to attach these to the cake to avoid any damage or cross contamination.
15. Quality and storage of your cake
Your sponge cake will be baked as close to your delivery/collection day as possible to ensure quality
Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are
They should not be refrigerated. We suggest that sponge cakes should be eaten as close to the
delivery/collection date as possible. My Business advises that all food must be consumed within 24
hours of the first serving. Any food consumed after 24 hours or later is at the clients discretion and
becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with
the customer and, therefore, indemnifies my business of all liability for personal use.
Please be aware that while your cake may not be made with nuts or a nut product, it will have been
prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee
that your cake will be free from all nut traces. All of the cakes, fillings and icings may contain, or come
into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy
information. We shall not be held liable for any allergic reaction resulting from consumption of the
Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in
an air conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant
cakes). It is strongly suggested that cakes being collected by the customer be transported in an
air-conditioned vehicle. You understand that I am in no way responsible for any damage that may
occur due to weather conditions.
Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given,
this will be determined on an individual basis. Proof must be provided immediately, either in person or
by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are
more structurally sensitive than others; improper handling can lead to damage. Assuming all
precautions have been taken by us, to provide you with a sound structural support; we accept no
liability for any damage that may occur once the cake is in the customer's possession.